Pass Commitment & Refund Policy
We want the terms to be clear before you buy. This page explains the 14-day refund window and the extra study access available to qualifying students who complete the course but do not pass.
What the pass commitment covers
- Continued access to your course until you pass, at no additional charge.
- Practice exams and flashcards for your classification.
- Email support from our team while you retake.
- Course access for additional study while you prepare for a retake.
What you need to do to qualify
- Complete every lesson in your assigned classification (Law & Business + trade).
- Complete the assigned practice exams before your test date.
- Sit for the CSLB exam within 12 months of your purchase date.
- Email us your CSLB result letter within 30 days of receiving it.
14-day money-back refund
Not sure the course is for you? You have 14 days from purchase to request a full refund, no questions asked, as long as you haven't completed more than 25% of the course material. Email Support@licensecontractorschool.com and we'll process it within 5 business days.
What isn't covered
- CSLB application fees, exam fees, fingerprinting, or bond costs. Those are paid directly to the state.
- Failing to sit for the exam within 12 months of purchase.
- Refund requests after 14 days or once more than 25% of the course is completed.
Payment plan cancellations
On the 4-payment plan, canceling stops future charges and ends course access. If a payment fails, update your card through the Billing Portal so access stays active while payment retries continue.
Questions before you buy?
Email Support@licensecontractorschool.com or use our contact form. We reply within one business day.
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